BackPrivacy Policy
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BackPrivacy Policy

​The Privacy Policy

This Policy regulates the collection and processing of personal data of individuals by means of automation via the Internet. This Policy contains the information on types and purposes of the personal data processing, the term of its storage, security measures, rights of the personal data owner, and other information related to the process of personal data collection and processing by the Maxim Service. This Policy applies to all Maxim users in the countries listed in paragraph 1.5 of this policy. The gathering and processing of personal data is carried out by the Maxim Service*.

General Provisions

1. List of terms used in this Policy:
1.1. “Personal data” is any and all information relating directly or indirectly to a specific individual (personal data owner) and allowing to identify that individual.
1.2. “The Service” / “The Maxim Service” is the legal entity that independently organizes or carries out personal data processing, determines the purposes of personal data processing, the composition of personal data to be processed, the actions (operations) to be carried out with the personal data in accordance with this Policy, and provides Users with the right to use the Database containing the updated information on the Requesters' demand for the Providers' services.
1.3. “Website” is a set of computer programs and other data contained in the information system which is accessible via the following Internet address:
The Service uses the Website to provide services to Requesters and Providers.
1.4.  “Mobile Application” may refer to one of the following programs:
1.4.1. “Taxsee Driver” is a program integrated with the Service's software and hardware system that enables the Provider to access the Database. It is installed on the Provider's device and allows the Provider to automate the access to information on existing orders for certain transportation services. Depending on the User’s country, the Mobile Application may have an alternative name containing the name “Taxsee Driver” and also “Maxim Driver” / “Taxsee Maxim Driver”.

for Malaysia: “transportation services” also mean other services introduced by the Maxim Service time to time.

1.4.2. “Maxim” is a program integrated with the Service's software and hardware system that enables the Requester to access the Database. It is installed on the Requester's device and allows the Requester to automate the process of placing orders for services. Depending on the User's country, the Mobile Application may have an alternative name containing the name "Maxim".
1.5. “Services” are the information provided to the Requester by the Service in order for the Requester's request to be accepted, processed and transferred to Providers, and for the Provider to be informed about the completion of such a request. The subject and procedure of services provided to the Requester by the Providers are determined in compliance with the Terms of Use of the Maxim Service available:
1.6. Categories of personal data owners whose data are subject to processing in accordance with this Policy:
1.6.1. “Requester” is an individual who has requested services via the Website, the Mobile Application or a Call Center Operator, and provided their personal data for this purpose.
1.6.2. “Provider” is an individual who, willingly, independently and using their own funds, provides transportation, freight delivery or loading/unloading services to the Requester and has provided their personal data for this purpose. The Service is not a transportation company and does not provide transportation services.
1.6.3. Visitors of the Website and other information resources of the Service.
1.7. “User” is an individual, including the Requester, the Provider, and other visitors of the Website and other information resources of the Service, who uses the Mobile Application or the Website and provides their personal data to the Service.
1.8. “Request” is an order for a ride, made by the Requester in order to receive services from Providers.
1.9. “Personal data processing” is any action/operation or set of actions/operations performed with personal data with or without the usage of automation tools, including collection, recording, systematization, accumulation, storage, clarification (updating, modifying), retrieval, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
1.10. “Automated personal data processing” is the processing of personal data by using computer technology.
1.11. “Provision of personal data” are actions aimed at obtaining the personal data of a particular individual or a group of individuals.
1.12. “Blocking of personal data” is a temporary suspension of personal data processing (except for when processing is necessary for identification of personal data).
1.13. “Destruction of personal data” are actions which render the existing personal data irretrievable and/or result in the destruction of physical media containing personal data.
1.14. “Information system of personal data” is a combination of personal data contained in the Database, and information technology and technical means that provide for the processing and protection of personal data.
1.15. “Cookies” are a set of data sent by the Website, stored on the computer, mobile phone or another device that the User uses to access the Website, and used for storage of information about the User's actions on the Website.
1.16. “Device Identifier” is unique information that serves to identify the User's device and is provided by the said device or calculated by the Mobile Application.
1.17. “Account” is a collection of information about the User required for identification of the User and providing the User with access to his/her personal data and personal settings, created via the Website or the Mobile Application by means of personal data provision.
1.18. “Database” is an organized structure consisting of a combination of materials, technical means, hardware, software, and methods, algorithms and/or program codes designed for systemization, storage, processing or conversion of information in accordance with database algorithms.
2. By using the Website, installing the Mobile Application on his/her devices or using the Mobile Application in any other form, the User agrees with the Terms of Use of the Maxim Service and the terms and conditions of this Policy, as well as provides his/her consent to the processing of his/her Personal data in cases when such consent is required in accordance with the applicable laws.
3. Personal data processing is implemented by the Service without the use of automation tools and/or with the use of automation tools by means of the Internet. When processed without the use of automation tools, personal data may be presented in the form of paper documents or electronic data on electronic media.
4. The Maxim Service verifies the information provided by the User in cases, to the extent and by the procedure provided for in the applicable laws and the Terms of Use of the Maxim Service. In other cases, the Service is unable to verify the authenticity of the information provided and the legal capacity of the User to provide it. Considering all of the above, the User is responsible for providing that the information provided by him/her is both authentic and timely updated and Maxim Service presumes that the abovementioned.

Rights and Obligations of the User and the Maxim Service

5. During personal data processing, the User has the right to:
5.1. Receive information related to the processing of their personal data, including but not limited to:
5.1.1. Confirmation of personal data processing;
5.1.2. Legal basis and purposes of the personal data processing;
5.1.3. Methods and purposes used for the personal data processing;
5.1.4. Information on the person/entity carrying out the personal data processing, information on individuals/entities who are not employees of the Service and possess the access to the personal data, or on individuals/entities to whom the personal data may be disclosed pursuant to other agreements or applicable laws.
5.1.5. Which personal data are processed and the source of obtaining them, if the applicable laws do not stipulate another mechanism of their provision;
5.1.6. The duration of personal data processing and the term of their storage;
5.1.7. Rights of the personal data owner and the ways to implement them in accordance with the laws in force;
5.1.8. Information on the person/entity responsible for the processing, whether existing or potential;

for Argentina:
5.1.9. Information on international data transfers;
5.1.10. Information on the time of the last change of personal data;
5.1.11. Information on persons/entities to whom personal data were disclosed, and grounds for such disclosure;
5.1.12. Other information stipulated by the applicable laws.

for Azerbaijan:
5.1.9. Information on international data transfers;
5.1.10. Other information stipulated by the applicable laws.

for Brazil:
5.1.9. Information on international data transfers;
5.1.10. Information on the time of the last change of personal data;
5.1.11. Information on persons/entities to whom personal data were disclosed, and grounds for such disclosure;
5.1.12. Other information stipulated by the applicable laws.

for Colombia:
5.1.9. Information on international data transfers;
5.1.10. Information on the time of the last change of personal data;
5.1.11. Information on persons/entities to whom personal data were disclosed, and grounds for such disclosure;
5.1.12. Other information stipulated by the applicable laws.

for Indonesia:
5.1.9. Information on international data transfers;
5.1.10. Information on the time of the last change of personal data;
5.1.11. Information about modification of personal data;
5.1.12. Information on persons/entities to whom personal data were disclosed, and grounds for such disclosure;
5.1.13. Other information stipulated by the applicable laws.

for Kazakhstan:
5.1.9. Information on international data transfers;
5.1.10. Other information stipulated by the applicable laws.

for Malaysia:
5.1.9. Information on international data transfers;
5.1.10. Other information stipulated by the applicable local and international laws.

for Peru:
5.1.9. Information on international data transfers;
5.1.10. Information on persons/entities to whom personal data were disclosed, and grounds for such disclosure;
5.1.11. Other information stipulated by the applicable laws.

for Philippines:
5.1.9. Information on international data transfers;
5.1.10. Information on the time of the last change of personal data;
5.1.11. Information on persons/entities to whom personal data were disclosed, and grounds for such disclosure;
5.1.12. Other information stipulated by the applicable laws.

for South Africa:
5.1.9. Information on international data transfers;
5.1.10. Information about modification of personal data;
5.1.11. Information on persons/entities to whom personal data were disclosed, and grounds for such disclosure;
5.1.12. Other information stipulated by the applicable laws.

for Thailand:
5.1.9. Information on international data transfers;
5.1.10. Other information stipulated by the applicable laws.

for Vietnam:
5.1.9. Information on international data transfers;
5.1.10. Information on persons/entities to whom personal data were disclosed, and grounds for such disclosure;
5.1.11. Other information stipulated by the applicable laws.

5.2. Request the Service to make additions to, block or delete the data or limit their processing if they are incomplete, inaccurate, gained unlawfully, or unnecessary for the stated purposes of the processing, as well as take the necessary actions to defend the User’s rights as provided for by the laws;

For Philippines:
and object to the processing of his or her personal data, including processing for direct marketing, automated processing or profiling. The User shall also be notified and given an opportunity to withhold consent to the processing in case of changes or any amendment to the information supplied or declared to the User.

For Indonesia:
and object to the processing of his or her personal data, including processing for direct marketing, automated processing or profiling. The User shall also be notified and given an opportunity to withhold consent to the processing in case of changes or any amendment to the information supplied or declared to the User.

5.3. Request the Service to cease the mailing of messages and notifications aimed at the promotion of products, events or promotional offers of the Service;
5.4. Defend his/her rights, including but not limited to by receiving compensation for pain and suffering, including but not limited to by taking legal action in court and other competent authorities;
5.5. Request the Service to delete the data in the Mobile Application by contacting support using his/her account (Menu - Support) or on the Website by contacting the method specified in the "Contacts" section, and request the Service to delete the Account in case the User created an Account and there are no unresolved issues with this Account (such as an incomplete request processing, a dispute, an inquiry from competent authorities, a debt); whereafter the account and the data are to be deleted within

for Argentina:
5 days with the exception of the cases expressly provided for in article 17 law 25326 which are to be stored until the competent government authority permits its deletion, according to the aforementioned law;

for Azerbaijan:
7 business days;

for Brazil:
30 days with the exception as allowed by the applicable laws;

for Colombia:
15 business days with the exception when the Service needs more information. In this case Service has 5 business days to require the User and the User has two months to answer. After the response of the user, the Service has 8 days to resolve the request. If the recipient of the complaint is not competent to resolve it, they shall forward it to the appropriate party within a maximum period of 2 business days and inform the interested party of the situation;

for Indonesia:
3 days, with the exception of history of orders/activity which is/are to be stored for archiving;

for Kazakhstan:
1 business day in accordance with the applicable laws;

for Malaysia:
30 days with the exception of personal data which is/are to be stored for compliance with law, this Policy, or for purposes of safety, security, fraud prevention and detection according to the applicable data protection laws;

for Peru:
10 business days, except for data requested by a competent authority or required to be retained to comply with legal or contractual obligations. This data will be stored for the necessary period as per Law No. 29733 and its Regulations;

for Philippines:
30 days with the exception as allowed by the applicable laws;

for South Africa:
30 days, data deletion timelines and exceptions might be subject to change based on specific regional laws;

for Tajikistan:
5 business days in accordance with the legislation of Republic of Tajikistan;

for Thailand:
not more than 30 days with the exception of cases of denial according to the law or a court order;

for Vietnam: 
3 days with the exception as required by the applicable laws;

5.6. Revoke his/her consent to personal data processing;
5.7. Not be affected by the decision made based solely on automated processing of personal data, express disagreement with a decision based on the automated processing;

for Argentina:
5.8. Request to receive a copy of the personal data in a format fit for its further transferring or request the Service to transfer the personal data to a processing agent specified by the personal data owner;

for Azerbaijan:
5.8. Receive information on whether the information systems that store any of his/her personal data have a certificate of compliance and have undergone a state expert review.

for Brazil:
5.8. Request to receive a copy of the personal data in a format fit for its further transferring or request the Service to transfer the personal data to a processing agent specified by the personal data owner;

for Colombia:
5.8. Request to receive a copy of the personal data in a format fit for its further transferring or request the Service to transfer the personal data to a processing agent specified by the personal data owner;

for Indonesia:
5.8. Request to receive a copy of the personal data in a format fit for its further transferring or request the Service to transfer the personal data to a processing agent specified by the personal data owner;

for Malaysia:
5.8. Request to receive a copy of the personal data in a format fit for its further transferring or request the Service to transfer the personal data to a processing agent specified by the personal data owner;

for Philippines:
5.8. Request to receive a copy of the personal data in a format fit for its further transferring or request the Service to transfer the personal data to a processing agent specified by the personal data owner;

for Vietnam:
5.8. Request to receive a copy of the personal data in a format fit for its further transferring or request the Service to transfer the personal data to a processing agent specified by the personal data owner;
5.9. Complain, denounce, or sue in accordance with the provisions of law;
5.10. Request compensation for damages in accordance with the provisions of law when there is a violation of the provisions on the protection of their personal data, unless the parties have agreed otherwise or the law provides otherwise.

6. When processing personal data, the Service is obligated to:
6.1. Provide the following information upon the User's request:
6.1.1. Confirmation of personal data processing;
6.1.2. Legal basis and purposes of the personal data processing;
6.1.3. Methods and purposes used for the personal data processing;
6.1.4. Information on the persons/entities who are not employees of the Service and possess the access to the personal data, or on individuals/entities to whom the personal data may be disclosed pursuant to other agreements or applicable laws.
6.1.5. Which personal data is processed and the source of obtaining them, if the applicable laws do not stipulate another mechanism of their provision;
6.1.6. The duration of personal data processing and the term of their storage;
6.1.7. Information on rights of the personal data owner and the ways to implement them in accordance with the applicable laws;
6.1.8. Information on the person/entity responsible for the processing, whether existing or potential;

for Argentina:
6.1.9. Information on international data transfers;
6.1.10. Information on the time of the last change of personal data;
6.1.11. Information on persons/entities to whom personal data were disclosed, and grounds for such disclosure;
6.1.12. Other information stipulated by the applicable laws.

for Azerbaijan:
6.1.9. Information on international data transfers;
6.1.10. Other information stipulated by the applicable laws.

for Brazil:
6.1.9. Information on international data transfers;
6.1.10. Information on the time of the last change of personal data;
6.1.11. Information on persons/entities to whom personal data were disclosed, and grounds for such disclosure;
6.1.12. Other information stipulated by the applicable laws.

for Colombia:
6.1.9. Information on international data transfers;
6.1.10. Information on the time of the last change of personal data;
6.1.11. Information on persons/entities to whom personal data were disclosed, and grounds for such disclosure;
6.1.12. Other information stipulated by the applicable laws.

for Indonesia:
6.1.9. Information on international data transfers;
6.1.10. Information on the time of the last change of personal data;
6.1.11. Information on persons/entities to whom personal data were disclosed, and grounds for such disclosure;
6.1.12. Other information stipulated by the applicable laws.

for Kazakhstan:
6.1.9. Information on international data transfers;
6.1.10. Other information stipulated by the applicable laws.

for Malaysia:
6.1.9. Information on international data transfers;
6.1.10. Other information stipulated by the applicable local and international laws.

for Peru:
6.1.9. Information on international data transfers;
6.1.10. Information on persons/entities to whom personal data were disclosed, and grounds for such disclosure;
6.1.11. Other information stipulated by the applicable laws.

for Philippines:
6.1.9. Information on international data transfers;
6.1.10. Information on the time of the last change of personal data;
6.1.11. Information on persons/entities to whom personal data were disclosed, and grounds for such disclosure;
6.1.12. Other information stipulated by the applicable laws.
The Service is also obligated to notify the User upon knowledge of, or when there is a reasonable belief that a data breach requiring notification has occurred.

for South Africa:
6.1.9. Other information stipulated by the applicable laws.

for Tajikistan:
6.1.9. Information on international data transfers;
6.1.10. Other information stipulated by the applicable laws.

for Thailand:
6.1.9. Information on international data transfers;
6.1.10. Other information stipulated by the applicable laws.

for Vietnam:
6.1.9. Information on international data transfers;
6.1.10. Information on persons/entities to whom personal data were disclosed, and grounds for such disclosure;
6.1.11. Other information stipulated by the applicable laws.

6.2. Implement measures to prevent unauthorized access to the User's personal data.
6.3. Publish or provide unlimited access to the document that reflects the personal data processing policy; provide access to information related to exercising the privacy policy regarding personal data processing.

for South Africa:
6.4. The Service can only transfer User's personal data to a third party in another country if:
6.4.1. The recipient country has an adequate level of data protection, this means the recipient country has laws and regulations in place that offer a comparable level of protection for personal data as POPIA.
6.4.2. The transfer is based on a lawful justification, this includes obtaining the User's consent for the transfer, or if the transfer is necessary for the performance of a contract between the User and the Service.
6.4.3. The transfer is subject to appropriate safeguards, these safeguards ensure the data is protected throughout the transfer process, including:
6.4.3.1. Binding corporate rules (internal data transfer rules within a group of companies);
6.4.3.2. Standard Contractual Clauses (SCCs) approved by the Information Regulator. These are pre-drafted contractual clauses that set out specific data protection obligations for the data recipient;
6.4.3.3. Any other mechanism that ensures an adequate level of protection for the personal data.

for Indonesia:
6.4. The Service can only transfer User's personal data to a third party in another country if:
6.4.1. The recipient country has an adequate level of data protection, this means the recipient country has laws and regulations in place that offer a comparable level of protection for personal data as Law No. 27 of 2022 on personal data protection (“PDP Law”).
6.4.2. The transfer is based on a lawful justification, this includes obtaining the User's consent for the transfer, or if the transfer is necessary for the performance of a contract between the User and the Service.
6.4.3. The transfer is subject to appropriate safeguards, these safeguards ensure the data is protected throughout the transfer process.
Any other mechanism that ensures an adequate level of protection for the personal data

 for Vietnam:
6(a). During personal data processing, the User is obligated to:
6(a).1. Protect the User's own personal data; request relevant organizations and individuals to protect the User's personal data;
6(a).2. Respect and protect other Users' personal data;
6(a).3. Fully and accurately provide the User’s own personal data when the User consents to the processing;
6(a).4. Comply with regulations of law on protection of personal data and prevent violations against regulations on protection of personal data.

Types, Categories, Purposes and Procedure of Personal Data Processing

7. The purpose of personal data collection and processing is the provision, personalization and improvement of services, which includes using personal data for the following purposes:
7.1. Provision of services;
7.2. Involvement in the provision of services;
7.3. Creation, administration and updating of accounts;
7.4. Identity confirmation;
7.5. Creation, acceptance and fulfillment of requests for rides, request fulfillment tracking, request cancellation;
7.6. Payment processing;
7.7. Personalization of offers, e.g., favorite destination points, previously selected destination points;
7.8. Support, updating, error elimination and testing of software, monitoring and trend analysis in software use and the Users' activity;
7.9. Insurance of safety of software and hardware used for the provision of services, including but not limited to:
7.9.1. Verification of Providers;
7.9.2. Identity confirmation upon logging in to the Account;
7.9.3. Use of the User's location, device and other data in order to prevent fraudulent and otherwise illegal activities;
7.9.4. Checking information related to requests received by the support service, provision of answers to received requests, resolution of issues in the Service's operation;
7.9.5. Monitoring of the User's compliance with the Terms of Use of the Maxim Service, License Agreement, this Privacy Policy and the applicable laws.
7.10. Settlement of disputes in accordance with the applicable laws;
7.11. Promotion of products, services, events and promotional offers of the Service and its contractors, including but not limited to by sending messages and notifications containing advertising materials, information on planned events and other information via phone, e-mail, mailing services, text messages (SMS), push notifications and applications (the User has the right to refuse to receive such messages and notifications);
7.12. Sending of non-promotional messages to the User (e.g., notifications about the Request status, support service replies, notifications containing information on changes in the operation of the Mobile Application).
8. The User provides his/her personal data on his/her own free will. If the User disagrees with the terms and conditions of this Policy, the User has the right to not accept them. However, not providing personal data or providing insufficient personal data may affect the Service's ability to achieve the aforementioned purposes, and the User's ability to use the Services.
8.1. Apart from directly receiving the personal data from the User, the Maxim Service may obtain such personal data in the following ways:
8.1.1. via the Mobile Application or the Website (e.g., location data);
8.1.2. from other sources (e.g., other Users, business partners of the Service, state authorities, open sources).
9. The User's personal data are stored in e-containers and processed by automated personal data processing systems.
10. The Service may collect and process the following personal data of the Requester:

for Argentina:
10.1. First name, last name and middle name;
10.2. Date of birth;
10.3. Phone number;
10.4. Address;
10.5. E-mail address;
10.6. Gender;
10.7. ID document;
10.8. Photo.

for Azerbaijan:
10.1. First name, last name and middle name;
10.2. Date of birth;
10.3. Phone number;
10.4. Address;
10.5. E-mail address;
10.6. Gender
10.7. ID document.

for Brazil:
10.1. First name, last name and middle name;
10.2. Date of birth;
10.3. Phone number;
10.4. Address;
10.5. E-mail address;
10.6. Gender;
10.7. ID document;
10.8. Nationality;
10.9. Photo.

for Colombia:
10.1. First name, last name and middle name;
10.2. Date of birth;
10.3. Phone number;
10.4. Address;
10.5. E-mail address.

for Indonesia:
10.1. First name, last name and middle name;
10.2. Date of birth;
10.3. Phone number;
10.4. Address;
10.5. E-mail address;
10.6. Gender;
10.7. ID document;
10.8. Photo.

for Kazakhstan:
10.1. First name, last name and middle name;
10.2. Date of birth;
10.3. Phone number;
10.4. Address;
10.5. E-mail address;
10.6. Gender
10.7. ID document, individual identification number;
10.8. Nationality;
10.9. Photo.

for Malaysia:
10.1. First name, last name and surname;
10.2. Date of birth;
10.3. Phone number;
10.4. Address;
10.5. E-mail address;
10.6. Gender;
10.7. ID document.

for Peru:
10.1. First name, last name and middle name;
10.2. Date of birth;
10.3. Phone number;
10.4. Address;
10.5. E-mail address;
10.6. Gender;
10.7. ID document;
10.8. Nationality;
10.9. Photo.

for Philippines:
10.1. First name, last name and middle name;
10.2. Date of birth;
10.3. Phone number;
10.4. Address;
10.5. E-mail address;
10.6. Gender;
10.7. ID document;
10.8. Photo.

for South Africa:
10.1. First name, last name and middle name;
10.2. Date of birth;
10.3. Phone number;
10.4. Address;
10.5. E-mail address.

for Tajikistan:
10.1. First name, last name and middle name;
10.2. Date of birth;
10.3. Phone number;
10.4. Address;
10.5. E-mail address.

for Thailand:
10.1. First name, last name and middle name;
10.2. Date of birth;
10.3. Phone number;
10.4. Address;
10.5. E-mail address;
10.6. Gender.

for Vietnam: 
10.1. First name, last name and middle name;
10.2. Date of birth;
10.3. Phone number;
10.4. Address;
10.5. E-mail address;
10.6. Gender
10.7. ID document, individual identification number;
10.8. Nationality;
10.9. Photo.

11.  The Service may collect and process the following personal data of the Provider:

for Argentina:
11.1. First name, last name and middle name;
11.2. Date of birth;
11.3. Phone number;
11.4. Series, number and date of issue of the document certifying the right to drive a vehicle;
11.5. Address;
11.6. E-mail address;
11.7. ID document;
11.8. Photo;
11.9. Police clearance certificate;
11.10. Insurance information;
11.11. Medical data;
11.12. Nationality;
11.13. Vehicle registration plate;
11.14. Type, color, model and make of the vehicle;
11.15. VIN.

for Azerbaijan:
11.1. First name, last name and middle name;
11.2. Date of birth;
11.3. Phone number;
11.4. Series, number and date of issue of the document certifying the right to drive a vehicle;
11.5. ID document.

for Brazil:
11.1. First name, last name and middle name;
11.2. Date of birth;
11.3. Phone number;
11.4. Series, number and date of issue of the document certifying the right to drive a vehicle;
11.5. Address;
11.6. E-mail address;
11.7. ID document;
11.8. Photo;
11.9. Police clearance certificate;
11.10. Insurance information;
11.11. Nationality.

for Colombia:
11.1. First name, last name and middle name;
11.2. Date of birth;
11.3. Phone number;
11.4. Series, number and date of issue of the document certifying the right to drive a vehicle;
11.5. Address;
11.6. E-mail address;
11.7. ID document;
11.8. Photo;
11.9. Police clearance certificate;
11.10. Insurance information;
11.11. Medical data;
11.12. Nationality.

for Indonesia:
11.1. First name, last name and middle name;
11.2. Date of birth;
11.3. Phone number;
11.4. Driver’s license;
11.5. Address;
11.6. E-mail address;
11.7. ID document;
11.8. Photo;
11.9. Police clearance certificate.

for Kazakhstan:
11.1. First name, last name and middle name;
11.2. Date of birth;
11.3. Phone number;
11.4. Series, number and date of issue of the document certifying the right to drive a vehicle;
11.5. Address;
11.6. E-mail address;
11.7. ID document;
11.8. Photo;
11.9. Nationality.

for Malaysia:
11.1. First name, last name and surname;
11.2. Date of birth;
11.3. Phone number;
11.4. Series, number and date of issue of the document certifying the right to drive a vehicle;
11.5. Address;
11.6. E-mail address;
11.7. ID document;
11.8. Photo;
11.9. Vehicle & e-hailing insurance.

for Peru:
11.1. First name, last name and middle name;
11.2. Date of birth;
11.3. Phone number;
11.4. Series, number and date of issue of the document certifying the right to drive a vehicle;
11.5. Address;
11.6. E-mail address;
11.7. ID document;
11.8. Photo;
11.9. Police clearance certificate;
11.10. Insurance information;
11.11. Medical data;
11.12. Nationality.

for Philippines:
11.1. First name, last name and middle name;
11.2. Date of birth;
11.3. Phone number;
11.4. Series, number and date of issue of the document certifying the right to drive a vehicle;
11.5. Address;
11.6. E-mail address;
11.7. ID document;
11.8. Photo;
11.9. Police clearance certificate;
11.10. Insurance information;
11.11. Medical data;
11.12. Nationality.

for South Africa:
11.1. First name, last name and middle name;
11.2. Date of birth;
11.3. Phone number;
11.4. Series, number and date of issue of the document certifying the right to drive a vehicle;
11.5. Address;
11.6. E-mail address;
11.7. ID document;
11.8. Photo;
11.9. Police clearance certificate;
11.10. Operating license (ptol).

for Tajikistan:
11.1. First name, last name and middle name;
11.2. Date of birth;
11.3. Phone number;
11.4. Series, number and date of issue of the document certifying the right to drive a vehicle;
11.5. Address;
11.6. E-mail address;
11.7. ID document;
11.8. Marital status;
11.9. Photo.

for Thailand:
11.1. First name, last name and middle name;
11.2. Date of birth;
11.3. Phone number;
11.4. Series, number and date of issue of the document certifying the right to drive a vehicle;
11.5. Address;
11.6. E-mail address;
11.7. ID document;
11.8. Photo;
11.9. Insurance information;
11.10. Vehicle registration plate.

for Vietnam:
11.1. First name, last name and middle name;
11.2. Date of birth;
11.3. Phone number;
11.4. Series, number and date of issue of the document certifying the right to drive a vehicle;
11.5. Address;
11.6. E-mail address;
11.7. ID document;
11.8. Photo;
11.9. Police clearance certificate;
11.10. Insurance information;
11.11. Medical data;
11.12. Nationality.

12.  The Service also collects and processes the following data of the Provider that are not considered personal data, since such data are not directly related to the Provider and cannot be used to identify the Provider:
12.1. Vehicle registration plate;
12.2. Type, color, model and make of the vehicle;
12.3. VIN.
(the clause 12 including clauses 12.1-12.3 is not applicable in Argentina and clause 12.1 is not applicable in Thailand, see 11.1-11.5 “for Argentina” and 11.10 “for Thailand”)
13. A Mobile Application may also request access to contacts and gallery. This function is not directly related to the use of the Mobile Application. However, if it is turned off, some of the functions of the Mobile Application may be inaccessible. This function is also required to monitor whether the Providers comply with the applicable laws.
14. In some cases, the User may provide personal data of third parties to the Service (e.g., when giving the contact information of the User’s acquaintances or family members, or creating a request for a ride for a third party). In such cases, the User confirms that he/she has obtained the consent of such third parties for the processing of their personal data and confirms their agreement with this Policy and its acceptance.
15. If any personal data of a minor is disclosed to the Service, the User who provides such data and accepts this Policy, provides his/her consent to the processing of the minor's personal data as the minor’s legal representative or confirms that the User received the necessary consent from the minor's legal representative and agrees to the rules set forth by the present Policy regarding the rights of the minor. If the User is a minor, the User confirms that he/she is informed of the obligation to receive consent from his/her legal representative and that he/she has been given such consent before accepting this Policy.
Minor is meaning a person under the age of:
for Azerbaijan: 18
for Colombia: 18
for Indonesia: 18
for Kazakhstan: 18
for Malaysia: 18
for Peru: 18
for Philippines: 18
for South Africa: 18
for Tajikistan: 18
for Thailand: 20
for Vietnam: 18
(the clause 15 is not applicable in Brazil and Argentina: minors (persons not having reached the age of 18 in Brazil and persons not having reached the age of 16 in Argentina) are not allowed to register)
16. The Service has the right to send promotional materials to the User's e-mail address. The User has the right to refuse to receive such materials by sending a corresponding request to the Service.
17.  The User's personal data are to be deleted by the Service in the following cases:
17.1. after fulfilling the purpose of personal data processing, except for cases where there is another reason for storing the data, e.g., fulfillment of legal or contractual obligations, taking legal action with dispute settlement authorities;
17.2.  if the User revokes his/her consent to the processing of his/her personal data.
18.  Deletion of personal data is to be implemented in such a way as to render them irretrievable. Deletion of personal data is carried out if there are no obstacles to doing so, related to the requirements of the applicable laws or mutual obligations existing between the Service and the User. If there are any obstacles to the deletion of personal data, the Maxim Service keeps the User's request for data deletion until the end of the personal data storage term as stipulated by the applicable laws or until the clearance of any obstacles to the deletion of the personal data. The User can request the deletion of his/her personal data in the Mobile Application by contacting support using his/her account (Menu - Support) or by sending a request by email, form on the website or otherwise in accordance with clause 21 of this Policy, unless otherwise provided by this clause, whereafter the data are to be deleted within:

for Argentina:
5 days with the exception of the cases expressly provided for in article 17 law 25326 which are to be stored until the competent government authority permits its deletion, according to the aforementioned law;

for Azerbaijan:
7 business days;

for Brazil:
30 days with the exception as allowed by the applicable laws;

for Colombia:
15 business days with the exception when Service needs more information. In this case Service has 5 business days to require the User and the User has two months to answer. If the recipient of the complaint is not competent to resolve it, they shall forward it to the appropriate party within a maximum period of 2 business days and inform the interested party of the situation;

for Indonesia:
3 days, with the exception of history of orders/activity which is/are to be stored for archiving;

for Kazakhstan:
1 business day in accordance with the applicable laws;

for Malaysia:
30 days with the exception of personal data which is/are to be stored for compliance with law, this Policy, or for purposes of safety, security, fraud prevention and detection according to the applicable data protection laws;

for Peru:
10 business days, except for data requested by a competent authority or required to be retained to comply with legal or contractual obligations. This data will be stored for the necessary period as per Law No. 29733 and its Regulations;

for Philippines:
30 days with the exception as allowed by the applicable laws;

for South Africa:
30 days, data deletion timelines and exceptions might be subject to change based on specific regional laws;

for Tajikistan:
5 business days in accordance with the legislation of Republic of Tajikistan;

for Thailand:
not more than 30 days with the exception of cases of denial according to the law or a court order;

for Vietnam:
3 days with the exception as required by the applicable laws;

19. Access to the personal data is to be granted only to those persons/entities directly involved in the provision of services. The Service has the right to grant access to the User's personal data to its employees. The Service and its employees have no right to disclose the User's personal data. Personal data may also be collected, stored and processed by other software products owned or used by the Service pursuant to agreements for use of such products entered into by the Service. The Service may also provide access to the User's personal data to third parties if the User gives his/her consent for the transferring of his/her personal data or if such personal data transfer is necessary to provide the User with a corresponding service or to fulfill a certain agreement or contract previously made or concluded with the User. In such cases, collection, storage and processing of personal data is carried out in the extent specified in this Policy, in accordance with the purposes specified in this Policy, and while providing the level of personal data protection required by the applicable laws. In cases specified by the applicable laws, the Service also provides access to personal data to any governing authority, law enforcement authorities, central or local bodies of executive power, and other officials, government agencies or courts to which the Service is obligated to provide information upon request in accordance with the applicable laws. By accepting this Privacy Policy, the User agrees to the terms and conditions specified above.
20. The Service undertakes the following measures to prevent unauthorized access to the User's personal data:
20.1. Hires employees responsible for organizing the personal data processing;
20.2. Applies organizational and technical measures to ensure the security of the User's personal data. Such measures are:
20.2.1. Detection of safety hazards in the system while processing the personal data;
20.2.2. Application of security systems in place in the buildings housing the information systems in such a way as to prevent unauthorized persons to enter said buildings;
20.2.3. Ensuring the safety of personal data storage;
20.2.4. Approval of the list of persons authorized to access the personal data due to their official capacity;
20.2.5. Use of measures necessary to protect the personal data from unauthorized access;
20.2.6. Assessment of measures taken;
20.2.7. Ensuring the possibility of detection of unauthorized access to personal data;
20.2.8. Restoration of data that was deleted or damaged as a result of unauthorized access (if possible);
20.2.9.  Regulation of access to personal data within the system after their processing;
20.2.10. Controlling the measures taken to protect personal data and the level of protection of information systems.
21. Exercising of the User's rights listed in this Policy and provided for by the applicable laws, as well as requests for clarifications of this Policy are carried out by sending a written request to the Maxim Service via mail, e-mail, or handing in such a request personally on the Service's premises. Such requests must contain the following: ID document number of the User or his/her representative, date of issue of this document, the User's residential address, the information confirming the joint activities between the User and the Service (the User's ID number) or information that, in some way, shape or form, confirms the processing of the User's personal data, a request for making addition to, blocking or removal of the User's personal data, a notification of revocation of the consent to personal data processing, or another request of the User, the signature of the User or his/her representative.
The Service's contact information is available at

for Argentina:
AIST Argentina SRL with unique Tax Identification Code Number (CUIT): 30-71701110-0
Legal address: Avenida del Libertador 498, 3rd floor, Autonomous City of Buenos Aires, Argentina;
Postal Code: C1001ABR;
Email: taximaxim@taximaxim.com
The Service is obligated to provide a substantiated response within 5 days after receiving such a request or notification.

for Azerbaijan:
BELLFAST BAKU LLC
The Service is obligated to provide a substantiated response within 7 days after receiving such a request or notification.

for Brazil:
AIST BRAZIL SOFTWARE LTDA. ("MAXIM BRASIL", CNPJ nº 41.450.114/0001-10)
The Service is obligated to provide a substantiated response within 48 hours after receiving such a request or notification.

for Colombia:
AIST COLOMBIA S.A.S. with tax number 901408204-7

for Indonesia:
PT Teknologi Perdana Indonesia, Limited Liability Company duly established under the Law of Republic Indonesia
The Service is obligated to provide a substantiated response within 2 days after receiving such a request or notification.

for Kazakhstan:
The Service is obligated to provide a substantiated response within 1 working day after receiving such a request or notification.

for Malaysia:
AIST MALAYSIA SDN. BHD., No. 22A, First & Second Floor, Jalan Putra Square 6, 25200, Kuantan, Pahang, Malaysia
The Service is obligated to provide a substantiated response within 7 days after receiving such a request or notification.

for Peru:
The Service is obligated to provide a substantiated response within 30 days after receiving such a request or notification.
AIST PERU S.A.C. with RUC Nº 20606461730
Address: Office D, Avenida Luis Gonzales 291, District and Province of Chiclayo, Department of Lambayeque, Republic of Peru

for Philippines:
Taxsee Philippines, Inc.

for South Africa:
The Service is obligated to provide a substantiated response within 30 days after receiving such a request or notification.

for Tajikistan:
The Service is obligated to provide a substantiated response within 15 days after receiving such a request or notification.

for Thailand:
The Service is obligated to provide a substantiated response without undue delay and at the latest within 30 days of receipt of the request.

for Vietnam:
TAXSEE VIETNAM COMPANY LIMITED with registration No.: 0317760955
Legal address: New Orientation Logistics Building, 66/9 Pho Quang, Ward 2, Tan Binh District, Ho Chi Minh City, Vietnam
Business/correspondence address: New Orientation Logistics Building, 66/9 Pho Quang, Ward 2, Tan Binh District, Ho Chi Minh City, Vietnam
Telephone: +840934318025;
E-mail: ts_vn@taximaxim.com
The Service is obligated to provide a substantiated response within 3 days after receiving such a request or notification.

22. Maxim Service is not responsible for the correct functioning and safety of the User's device and/or the network via which the User transfers his/her personal data. To increase the level of safety, the Service recommends the User to adhere to the following precautions (without, however, guaranteeing prevention of incidents related to the aforementioned reasons):
22.1. Log in to and use the Mobile Application and the Website only when using trusted networks;
22.2. Refrain from visiting unsafe websites;
22.3. Distrust calls, e-mail letters, messages and other notifications received from unidentified sources, refrain from following suspicious links;
22.4. Use malware protection available on the User's device.


Other Data Provided to the Maxim Service when using the Website and the Mobile Application

23. The service receives information on the geographical location of the Requester and the Provider via the Mobile Application.
23.1. This information is transferred to the Service only when the Mobile Application is being used. The Requester and the User have the right to restrict such transfer at their discretion through settings on their devices. In case of restriction on transfer of information on geographical location, the Service cannot guarantee the correct functioning of the Mobile Application.
23.2. In order to complete a request, the Service may transfer the information on geographical location of the Requester to Providers who have accepted the request to fulfill the order, as well as information on the geographical location of the Provider to Requesters.
24. The Requester and the Provider can provide payment information to the Service.
24.1. The Requester and the Provider can link a bank card in the Mobile Application in order to make payments while using the Mobile Application in order to provide and receive services:
24.1.1. Bank card number;
24.1.2. Validity period of bank card;
24.1.3. CVV.
(clause 24.1 including 24.1.1-24.1.3 is not applicable in Vietnam and Peru)
25. The Service receives information about the User's device.
25.1. The information about the User's device does not contain any personal data and is not part of the data set that can be used to identify the User.
25.2. This information is collected for the purpose of internal monitoring of Mobile Application and Website users, and improving the functioning of the Mobile Application and the Website.
26. The Service receives information about the mobile network operator that provides its services to the User via the Mobile Application.
26.1. The information about the mobile network operator that provides services to the User does not contain any personal data and is not part of the data set that can be used to identify the User.
26.2. This information is collected for the purpose of automatic selection of the country of the User's residence and the User's interface language in the Mobile Application settings.
27.  The Service keeps the information about the order history of the Requester and the User.
27.1. Route records include the time of request initiation, the address of the vehicle's arrival, the destination address and selected routes, the applied rate, the payment method and other information provided by the Requester.
27.2. This information is collected for the purpose of improving the quality of the services by automatically filling in the request parameters using the previously provided information in order to reduce the time required to fulfill the request.

Cookies

28. The Service may use the following cookies:
28.1. Strictly necessary cookies. These cookies are mandatory for navigating the Website. These cookies are used when the User registers and/or logs in to the system. Without them, the services are unavailable. These are first-party cookies and may be both persistent and session. Without them, the Website will not function properly.
28.2. Performance cookies. These cookies collect statistical data on using the Website. They do not collect the User's personal data. Any and all data collected by performance cookies is statistical and unidentifiable. These cookies may be both persistent and session. They may also be both first-party and second-party. They are used to:
28.2.1. gather the Website usage statistics;
28.2.2. assess the effectiveness of advertising campaigns.
28.3. Functional cookies. These cookies are used to store the information provided by the User (e.g., name, language and/or location of the User). These files use anonymous information and do not track the User's activity on other websites. These cookies may be both persistent and session. They may also be both first-party and second-party. They are used to:
28.3.1. store information on services provided to the Requester;
28.3.2. improve the Website performance, usually by saving the User's choices.
28.4. Advertising cookies. These cookies are used for limiting the number of advertising views, as well as for assessment of advertising campaign effectiveness. Advertising cookies are used to control promotional content on the Website. Advertising cookies are placed by third parties, e.g., by advertisers and their agents. These cookies may be both persistent and session. These files are connected with advertisements on the Website, which are provided by third party companies.
29. Blocking, deletion or activity limitation of cookies may be realized in the User's browser settings