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Public Offer

SECTION 1. GENERAL PROVISIONS

1.1. This document is meant for anyone whom it may concern (hereinafter referred to as the “Client”) and is an official offer by the “Maxim” Ride and Delivery Ordering Service (hereinafter referred to as the “Service”) and contains all conditions essential for the provision of the Services meant to register an order of the Client on the Mobile Application of the Service and provide information about the status of completion of this order to the Client.

1.2. Under the current legislation of the Argentine Republic, this document constitutes a public offer. By reserving a vehicle through the Service, the conditions reflected in these Terms of Use are deemed accepted, which equates to the execution of a contract under the rules established therein. These Terms of Use can be accessed on the Service’s official website: https://www.taximaxim.com/ar/.

1.3. By accepting the terms of these Terms of Use, the Client also accepts the Service’s Privacy Policy regarding the processing of personal data, as published at https://taximaxim.com/ar/term/.

1.4. The Client must carefully read the text of these Terms of Use. If the Client does not agree with any of these terms, they are advised to refrain from using the services.

1.5. The terms and definitions used in these Terms of Use to ensure compliance with their conditions are as follows:

1.5.1. “Services” shall mean information-based services involving the receipt, processing, and transmission of the Client’s order to the Partner, as well as the notification of the order’s tracking status to the Client. The Client may request the Service to include, among other things, passenger and luggage transportation, as well as the delivery of goods and cargo. The Service does not provide transportation services for passengers and luggage or any other services, including the delivery of goods and cargo. Instead, the Service acts as an intermediary between the Client and the Partner to facilitate payments made online or via other electronic payment methods. Payments from the Client’s personal account are processed on behalf of the Partner as payment for the services provided by the Partner to the Client;

1.5.2. "An “Order” shall mean an order processed by the system for the provision of services by the Partners;

1.5.3. A “Partner” shall mean an individual who operates independently and on their own account, providing services for the transportation of passengers and luggage and/or any other service, including the delivery of cargo and goods to the Client;

1.5.4. A “Profile” shall mean a page of the Service’s official website that contains statistics on the scope of services provided by the Partners and the current status of the Client’s personal account;

1.5.5. A “Personal Account” shall mean an account in which advance payments from the Client and deducted amounts (classified as profit and loss) for services are recorded. The Personal Account has a unique number generated by the Service itself.";

1.5.6. A “Personal Account Balance” shall mean the difference between the amount of funds deposited in the Personal Account and the amount of funds deducted from it at any given time;

1.5.7. A “Client” shall mean a person who places an order for passenger and luggage transportation service and/or any other service, including the delivery of cargo and goods through the Service;

1.5.8. A “Route” shall mean a path that the vehicle travels between the departure point and the arrival point;

1.5.9. A “Scheduled Order” shall mean an order for passenger and luggage transportation services and any other service, including the delivery of cargo and goods, accepted at least sixty (60) minutes in advance, assuming that the vehicle will arrive at the time indicated by the Client;

1.5.10. An “On-Demand Order” shall mean an order that implies the arrival of the vehicle “as soon as possible”;

1.5.11. The “Mobile App” shall mean a software program installed on the Client’s mobile device that will automate the process of online orders.


SECTION 2. OBJECT OF THE TERMS OF USE

2.1. The Service will, free of charge, provide the Client with the Services intended for placing an order in the Mobile App and notifying the Client about its execution.

2.2. The Service provides cartography services in the Mobile App on a reimbursable basis.

2.2.1. To use cartography in the Mobile App, the Client requests information about a location on the map and the route to that location. The request begins when the Client enters information into the address bar to obtain information and ends with the generation of a route to the requested location on the map.

2.2.2. The cost of using cartography is calculated using the formula: “Use per request” multiplied by “Price per use.” To pay for requests related to cartography features, the Client replenishes their Personal Account in the Mobile App, which is automatically debited during the billing period.

2.2.3. At the end of the applicable billing period, the Service will electronically invoice the Client for all charges based on the Partner’s use of the Services during the preceding period.

2.3. The Service is not a transportation or delivery company, does not provide the Client with passenger and baggage transportation services, or any other service (including the delivery of freight and goods); the Service is the operator transferring an order to the Partner.


SECTION 3. PROCEDURE FOR PROVISION OF SERVICES

3.1. The Client shall accept the terms of these Terms of Use by accessing the Service to reserve a vehicle via any available means.

3.2. The Client shall be responsible for the content and reliability of the information provided when placing an order.

3.3. Once an order has been placed, the Client’s data shall be recorded in the Service’s Mobile Application. The Client’s data shall not be modified or reviewed without their consent.

3.4. The Service shall enter an order into the Mobile Application free of charge and shall grant access to the Mobile Application to the Partner who selects the order and notifies the Service of their selection, agreeing on the arrival time for the selected order. Thereby, the Service shall solely guarantee the entry of the order into the Mobile Application. The Partner shall be solely responsible for transportation of passengers and luggage, and any other service, including the delivery of cargo and goods.

3.5. The Service shall notify the Client of the vehicle’s arrival, providing the mandatory information on the Partner and their vehicle as required by applicable laws and regulations.

3.6. The Service shall accept scheduled orders for vehicle provision. The vehicle’s arrival shall be the responsibility of the Partner, who is to be previously notified by the Service of the scheduled order. However, the Service shall not guarantee the vehicle’s arrival.

3.7. The Service reserves the right to refuse Service provision to Clients who do not comply with these Terms of Use, without explanation of the reasons for refusal.

3.8. Telephone calls between the Client and the Service shall be recorded for internal monitoring of the Service’s activities and quality control of order execution.

3.9. To improve service quality and ensure real-time interaction between the Client and the Partner, the Client may report to the Service any violations of the Client’s rights by the Partner, using an electronic form or in writing at the Service’s office. In this case, the Service shall notify the Partner of the received complaint, sharing the complaint’s content. The content of this Clause shall and may not be deemed to constitute acceptance by the Service of any obligation indemnifying it for damages, whether in kind or cash, to pay compensation, or acceptance of any other obligations not expressly provided for in these Terms of Use.

3.10. In compiling and processing the Client’s data, the Service shall rely on the Personal Data Protection Act No. 25326, other applicable Argentine laws, and the Service’s Privacy Policy regarding the processing of confidential data.


3.11. If the Client has any questions regarding the features of the services prior to placing an order, they shall consult a specialist of the Service.


SECTION 4. RESPONSIBILITIES OF THE SERVICE

4.1. The Service shall accept the Client’s order free of charge via the Mobile Application and shall inform the Client regarding the execution of the order.

4.2. The Service shall notify the Client in the event of an unavoidable delay of the vehicle.

4.3. The Service shall notify the Client in the event that it is impossible to provide a vehicle.

4.4. The Service shall credit the Client’s advance payments to their personal account in a timely manner.

4.5. The Service shall transfer payments from the Client’s personal account to the Partner’s personal account upon the Client’s request.

4.6. The Service shall detect and prevent in a timely manner any attempts of unauthorized access to information provided by the Client, and/or its transfer to individuals not directly involved in the execution of the order.


SECTION 5. RESPONSIBILITIES OF THE CLIENT

5.1. The Client shall reserve services, considering the necessary time for the vehicle’s arrival.

5.2. The Client shall consider the number of seats and the vehicle’s space, as well as the need to install child restraint systems in the vehicle.

5.3. The Client shall provide their phone number, the time and address for the vehicle’s arrival, the vehicle type, the travel route, and any required transport or delivery conditions.

5.4. The Client shall use the provided vehicle solely for the intended purposes.

5.5. The Client shall keep the vehicle clean and orderly throughout the entire ride.


SECTION 6. EXECUTION OF PAYMENTS BETWEEN THE CLIENT AND THE PARTNER

6.1. The Service shall provide the Client with the Services, the purpose of which is defined in these Terms of Use, free of charge.

6.1.1. The fee for the use of cartography shall be charged under the terms and conditions described in SECTION 2 of these Terms of Use.

6.2. Payment for the provision of passenger and luggage transportation services and any other service, including cargo and goods delivery, shall be made directly between the Client and the Partner. The Service shall inform the Client regarding the price of the service provision. The specified price shall be calculated based on the rates applied by the Partner who accepted the order for execution. The information provided to the Client regarding the final price of services shall not be construed nor shall it be deemed as an indication that the transportation of passengers and luggage or any other service, including cargo and goods delivery, is provided by the Service.

6.3. The manner in which transportation services (passenger and luggage transportation, cargo and goods delivery, or any other service) are paid shall be agreed directly between the Client and the Partner, without any involvement from the Service.

6.4. The Service shall not provide either the Client or the Partner with any instructions regarding the method and procedure for payment of services rendered, whether transportation of passengers and luggage or any other service, including cargo and goods delivery.

6.5. The Service shall provide the technical capacity to enable the Client to pay for passenger and luggage transportation services and any other service, including cargo and goods delivery, using the following methods:

6.5.1. Advance payment at the self-service terminal, crediting funds to the Client’s personal account;

6.5.2. Cashless payment with bank cards (if technically feasible).


6.6. In the event of agreements between the Client and the Partner for advance payment or cashless payment with bank cards, the Service shall act as the Partner’s agent, acting on behalf of and at the expense of the Partner in relation to receiving funds from the Client. The Service shall assume the obligations of the Partner’s agent solely in terms of ensuring the receipt of funds from the Client.

6.7. Cashless payment with bank cards shall be processed via Visa or MasterCard credit or debit cards.

6.8. Profile Registration, as well as linking a bank card to the Client’s personal account, shall be required to enable cashless payment for services provided by Partners via bank card.

6.9. Cashless payments using bank cards shall be conducted in accordance with the rules of international payment systems, based on the principles of confidentiality and security of payments, as well as in compliance with the laws of the Argentine Republic. The security of data provided by the Client shall be guaranteed through compliance with payment procedures and the requirements of the Payment Card Industry Data Security Standard (PCI DSS), and no party, including the Service, shall have access to such data. Bank card details shall be entered on a secure payment page provided by the acquiring bank, which shall provide the means for non-cash payment for services.

6.10. To confirm the possibility of non-cash payment using bank cards, funds equivalent to the cost of the relevant services (including passenger and luggage transportation, as well as any other services, including cargo and goods delivery) may be reserved on the Client’s bank card at the time of placing an order. In the event of cancelation by the Client of an order, or in other cases where the services (including passenger and luggage transportation, as well as other services, including cargo and goods delivery) have not been provided to the Client, the reserved funds shall be refunded to the Client.

6.11. In the event that the Client modifies the scope of the services requested for the transportation of passengers and luggage and any other service, including the delivery of cargo and goods (change of route, provision to the Client of additional paid services by the Partner, etc.), the price will be recalculated. The order will be paid by the Client according to the scope of services effectively provided.

6.12. The Client and the Partner shall have the right to agree on other payment methods for the provision of services for the transportation of passengers and luggage and any other service, including the delivery of cargo and goods, not provided for in these Terms of Use, including cash payments and other means that do not contravene the current laws of the Argentine Republic.

6.13. The Partner shall have the right to establish a fee for the provision of additional services to the Client, including:

6.13.1. Waiting for a period of time exceeding the established limit from the moment the Client is notified of the vehicle’s arrival;

6.13.2. Transporting oversized luggage in the trunk of the vehicle.

6.14. The Partner shall have the right to impose a penalty for the Client’s refusal to ride after the vehicle has arrived at the address specified by the Client. The penalty amount shall be determined by the Partner.

6.15. The Service shall inform the Client of the fees established by the Partner for additional services and penalties. At the same time, payment for additional services and penalty payment shall be made directly to the Partner in the manner agreed upon by the Client and the Partner.

6.16. The Service is not a beneficiary and shall not derive any benefit from payments made by the Client. Electronic payment for a trip shall be deducted from the Client’s bank card and credited to the Partner’s personal account opened in the Service.


SECTION 7. RESPONSIBILITIES OF THE PARTIES

7.1. The parties shall be liable for the breach of their obligations under this document in accordance with the laws of the Argentine Republic.

7.2. The Service shall not be liable for interruptions in the provision of Services due to failures of software or hardware not owned by the Service.

7.3. The Service shall not be liable for complete or partial interruptions in the provision of Services related to hardware or software replacements or other works necessary to maintain the performance and development of the Service’s technical infrastructure.

7.4. The Service shall not be liable for direct damages, loss of profits, or other financial losses incurred by the Client as a result of using the Services.

7.5. The Service shall not be liable for breaches of obligations by the Partner.

7.6. If the Service determines that the Client has suffered damages or losses during the provision of Services or due to breaches by Partner drivers, the Service reserves the right to offer compensation to the Client.

7.6.1. If the Service exercises the aforementioned right, the Client may choose one of the following compensation methods:
(a) In-Application Credits: The Service may grant the Client credits equivalent to the agreed compensation amount, which shall be credited to the Client’s account in the application. These credits may be used for future service requests via the platform.
(b) Bank Transfer: Alternatively, the Client may request compensation via direct bank transfer. In this case, the Client must provide the necessary banking details, and the Service commits to processing the payment within 10 business days of receiving complete banking information.

7.6.2. The Client must select their preferred compensation method within 2 business days of being notified of their right to compensation. If no response is received within this period, the Service reserves the right to apply the in-application credits as the default compensation method. Concerning bank transfers, the Service shall not be liable for delays caused by incorrect or incomplete banking information provided by the Client.

7.6.3. The Client must submit all required documentation and evidence to substantiate the claimed damages or losses, including but not limited to photos, invoices, or reports, as applicable. The Service shall review such documentation before approving or rejecting the compensation.
The Service reserves the right to reject or modify the compensation if the Service determines that the submitted documentation is insufficient to substantiate the claimed damages or if inconsistencies are found.

7.7. Within of promotional campaigns conducted by the Service, the Partner shall provide transportation free of charge or at a reduced price at the Service’s expense. Funds for the trip shall be credited to the Partner’s account.

7.8. The Service provides order access licenses to Partners for in the Mobile Application. Funds for the license shall be deducted from the Partner’s personal account with the Service. The terms and conditions of the licenses are available at https://legal.taximaxim.com/license-agreement/?country=AR.

7.9. A positive balance in the Partner’s personal account shall be considered a credit owed by the Service to the Partner.

7.10. A negative balance in the Partner’s personal account shall be considered a credit owed by the Partner to the Service for Services provided.

7.11. The Partner may request payment of the Service’s debt via an electronic request. The required banking details for processing the request must be specified in the mobile application.

7.12. The Partner is an independent economic entity and shall be fully and exclusively responsible for tax and insurance-related matters.


SECTION 8. DISPUTE RESOLUTION

8.1. The parties commit to attempting to resolve disputes and disagreements related to these Terms of Use through direct negotiations between them.

8.2. If disputes cannot be resolved through negotiations, they shall be governed by and resolved in accordance with the laws of the Argentine Republic currently in force.

8.3. If a dispute arises between the Client and the Partner regarding the subject matter of this agreement, the provisions set forth in Section 9.4 of the License Agreement shall apply.


SECTION 9. SPECIAL CONDITIONS

9.1. By accepting the conditions of these Terms of Use, the Client expresses their consent to receive information, including promotional information (including via social media messaging applications), distributed through mobile networks for the purposes set forth herein. Such consent is provided in compliance with the advertising laws currently in force in the Argentine Republic.

9.2. By accepting these Terms of Use, the Client also consents to the special terms and conditions outlined below, which relate to delivery services for goods and cargo:

9.2.1. The following items are strictly prohibited for delivery:

  • Fragile items (including flowers, pastries) requiring special handling;

  • Perishable items;

  • Hazardous, explosive, flammable, or unsafe items (including power banks);

  • Valuable items or documents;

  • Credit or debit cards;

  • Illegal substances;

  • Live animals or plants;

  • Loose or unpackaged items that may easily be damaged during transit;

  • Counterfeit merchandise;

  • Animals (live or dead);

  • Gold bars, coins of any denomination, tax stamps/stickers, bearer instruments or negotiable instruments;

  • Precious metals / gemstones

  • Real or replica weapons, including firearms or parts thereof, explosives, or ammunition;

  • Human remains or body parts;

  • Pornographic materials.

9.2.2. The Partner shall cooperate in any criminal investigations as required and assist the Service in internal investigations, as well as in complying with authorities’ instructions, or applicable laws and regulations. The Partner may refuse delivery if the item falls within the prohibited categories listed in Section 9.2.1. The Partner shall bear full liability for any losses or damages suffered by themselves, any Client, the Service, or any third party resulting from any breach of these Terms of Use.

9.3. The Client warrants that:

9.3.1. They are the owner or duly authorized representative of the owner of the delivery item and are authorized to accept these Terms of Use on behalf of themselves or as a representative acting for and on behalf of the item’s owner;

9.3.2. They are responsible for ensuring that delivery details (e.g., recipient name, contact details, and delivery address) provided by them are accurate and complete. The Service shall not be liable for late or failed deliveries due to incorrect details provided by the Client;

9.3.3. They are duly authorized by the recipient of the delivery item to provide the recipient’s details (e.g., name, contact details, and delivery address) to the Service and the Partner;

9.3.4. The description and specific details of the delivery item provided by them are accurate and complete. Before delivery begins, they must inform the Partner of any special handling precautions required based on the item’s nature;

9.3.5. The delivery item complies with all applicable laws and regulations regarding its nature, condition, packaging, handling, storage, and transportation. The item is not, in any manner or condition:
(a) prohibited or non-compliant with applicable laws or regulations;
(b) hazardous;
(c) prone to rapid deterioration;
(d) flammable;
(e) explosive;
(f) corrosive;
(g) radioactive; or
(h) regulated by other relevant authorities.

9.4. The Service and the Partner have the right to open and inspect the delivery item without prior notice to the Client based on any reasonable suspicion that the item may contain or constitute prohibited or non-compliant items as referenced above. The Service and the Partner reserve the right to refuse receipt or delivery of such items.

9.5. The delivery item has been packaged personally by them, is properly prepared, packaged, stored, labeled, and marked in a manner appropriate for any operation or transaction involving the item and its characteristics.

9.6. Once the item is handed over to the Service, the Client shall be solely responsible for any delay, loss, damage, contamination, soiling, or detention of the item, whether or not caused directly or indirectly by them or any recipient (or any person acting as agent, representative, or independent contractor on their behalf or the recipient’s behalf).

9.7. Generally, the Client shall not have the right to cancel their reservation after receiving confirmation thereof. If they cancel after confirmation, they remain liable to pay the full delivery reservation fee. They remain liable to pay the full reservation fee if the recipient they specified is cannot be physically reached or contacted after five (5) minutes from the time the Partner arrives at the designated delivery location. The Service and the Partner may decline to proceed with the reservation under the following circumstances:
(a) the requested delivery location is outside the offered delivery zone;
(b) failure to contact the Client via telephone or other means at the time of order reservation confirmation;
(c) failure to deliver the order due to lack of information, address, or authorization from the Client at the time of delivery; or (d) if the recipient the Client specified cannot be physically reached or contacted after five (5) minutes from the time the Partner arrives at the designated delivery location.

9.8. The Client agrees to assume full liability for any loss or damage suffered by themselves, the Partner, the Service, or any third party resulting from any breach of these Terms of Use.

9.9. The Service may modify these Terms of Use at any time. Such modifications shall take effect upon publication on the Service’s official website at https://www.taximaxim.com/ar/. It is the Client’s responsibility to review these Terms of Use regularly. Continued use of the Service by the Client after modifications, whether or not they have reviewed them, shall constitute their agreement to the modifications.


Name of the company: AIST Argentina SRL; 

Taxpayer Identification Number (CUIT): 30-71701110-0; 

Legal address: 498 Avenida del Libertador, apt. 3, Autonomous City of Buenos Aires, Argentina; 

Postal code: C1001ABR; 

E-mail address: taximaxim@taximaxim.com.